FAQ's
Viable Clean Group’s Frequently Asked Questions
Viable Clean Group ensures clean, healthy, and comfortable spaces for work and living. See below for some of our most often requested cleaning questions and responses from our cleaners.
Which areas do you cover?
We are pleased to assist business clients throughout Melbourne’s North, West, South, and East areas. Our service area guarantees that companies all around Melbourne can take advantage of our professional cleaning services. To learn more about our coverage areas, please get in touch with our sales team.
Are you insured?
Indeed, Viable Clean Group is a commercial cleaning business in Melbourne that is fully insured. Knowing that they are shielded from any potential liabilities while we provide our services gives our clients peace of mind.
How do you make sure your cleaning services are of a high caliber?
A key component of our service delivery is quality assurance. To make sure our high standards are continuously fulfilled, we conduct routine inspections and quality checks. We also appreciate customer input, which we use to keep improving our offerings.
As part of the employment process, do you think about running reference and background checks?
The most significant query that clients typically ask is, “Who is cleaning my building?” In order to hire a team of honest and reliable individuals, our hiring system sets up background checks. Generally speaking, we look at an applicant’s:
Current Police Check, Working with Child Check, Employment History, and
Must be over 18 years old.
Before being assigned to its clients, what sort of certification and training programs are offered to Viable Clean Group crews?
Our cleaning crew completes a comprehensive five-session training course that covers three distinct topics:
- Administration of Business
- Safety and Procedures
- Training on the Floor
The staff is deployed to the sites after completing the training, and their success in the programs guarantees the best quality of facility cleaning services.
Do I need to provide equipment and supplies?
We use our environment friendly and green products which helps to maintain a healthy environment at our clients’ property. We always prefer to use latest equipment to achieve a better result all the time.
Do you use eco-friendly products?
Of course! To minimize hazardous chemicals and encourage cleaner solutions for both you and our employees, it is an option, and the majority of our goods are green-certified, microfiber cloths, biodegradable, and commercial grade.
Environmental cleaning: what is it?
By successfully eliminating germs from surfaces, environmental cleaning is essential in stopping the spread of illnesses. This crucial procedure entails regular washing and disinfection to get rid of dangerous microbes that could endanger people’s health. We can reduce the risk of disease transmission and keep everyone’s surroundings safer by carefully cleaning and disinfecting surfaces.
Before the cleaning starts, do you need to come look at my property?
You will be requested to arrange a FREE in-person consultation in order to guarantee the best outcomes. Together, you and our operations manager will create a unique work order for your property that will translate the requirements of your area into duties that our cleaners can easily complete. All you have to do is contact us via phone or email to arrange a meeting.
Which cleaning schedule alternatives are available?
We provide customizable cleaning plans made to fit your unique requirements. We recognize that every business has different needs, even though many clients prefer that our teams clean after hours to reduce inconvenience. You are free to choose the cleaning schedule and schedule that work best for your company.
How do you figure out how much your services will cost?
The size of the area to be cleaned, how often it has to be cleaned, and any special services needed are some of the variables that affect our pricing. In order to give fair and transparent pricing, we provide free estimates. For a comprehensive quote catered to your requirements, get in touch with us.
How can high-touch surfaces in every facility be thoroughly cleaned and sanitized?
Doorknobs, handrails, light switches, and shared equipment are examples of high- touch surfaces in the building that should be routinely cleaned and disinfected with the proper disinfectants.
By focusing on these areas during cleaning procedures, we reduce the chance of germ transmission and keep your employees and clients in a healthier atmosphere.
Who do I get in touch with if I have concerns about our facility?
An accounts manager will be assigned to you. Your designated manager will make sure that all of your issues are resolved, stay informed about the cleaning requirements for your building, and follow up with you on a regular basis. This manager is there to support you!
How do you manage security for cleaning after hours?
We take security very seriously, particularly when it comes to cleaning after hours. Our employees are taught to adhere to stringent security procedures, which include making sure that every location is safely closed and alerted following cleaning. In order to follow any other security protocols that may be necessary, we also work in tandem with your security team.
Do you need long-term agreements?
Month-to-month agreements are among the versatile contract alternatives we provide. This flexibility gives you the freedom to modify services as necessary and select a commitment level that best suits your company.