Privacy Policy

Last updated: 1 October 2026

About Us

Viable Clean Group Pty Ltd (referred to in this Privacy Policy as “Viable Clean Group”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quotation, arrange our services or otherwise interact with our business.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply to us.

Viable Clean Group Pty Ltd
Location: Melbourne, Victoria 3006, Australia
Website: www.viablecleangroup.com.au
Email: info@viablecleangroup.com.au
Phone: 1800 840 910

Our full business address is not published on this website. You can contact us using the details above for privacy enquiries or other business enquiries.

Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• Your name
• Business or organisation name
• Email address
• Telephone or mobile number
• Business or service address
• Information about the cleaning services you require
• Information provided when requesting a quotation or site inspection
• Information provided during communications with us
• Customer and service-related information
• Information required for invoicing and business administration
• Website usage information collected through cookies and analytics technologies

We generally collect only information that is reasonably necessary for us to respond to enquiries, provide quotations, deliver our services and operate our business.

Please do not provide sensitive personal information through our website unless it is reasonably necessary and you are specifically asked to do so.

How We Collect Information

We may collect personal information:

• Directly from you when you contact us
• Through forms or enquiry forms on our website
• By telephone
• By email
• When you request a quotation
• When you arrange a site inspection
• When you engage us to provide cleaning services
• During our ongoing communications with customers
• Automatically when you use our website through cookies and analytics technologies

Where reasonably practical, we collect personal information directly from the person it relates to.

Why We Collect and Use Personal Information

We may collect, use and hold personal information for purposes including:

• Responding to enquiries
• Preparing quotations
• Arranging site inspections
• Providing cleaning services
• Communicating with customers
• Managing customer relationships
• Preparing and issuing invoices
• Maintaining business and financial records
• Responding to requests, questions or complaints
• Improving our website and services
• Understanding how visitors use our website
• Maintaining the security and operation of our website
• Meeting applicable legal, accounting and regulatory requirements
• Protecting our business, customers, staff and property where reasonably necessary

We do not currently send promotional newsletters or regular promotional emails to our customers.

If our business practices change in the future, we will review and update this Privacy Policy where appropriate.

Google Analytics

Our website uses Google Analytics, a service provided by Google, to help us understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Approximate geographic location
• Device and browser information
• Date and time of visits
• Website interactions
• Referring website or source
• Information relating to website sessions
• Cookies and similar identifiers

Google Analytics may use cookies and similar technologies to collect this information.

We use this information primarily to understand website traffic, improve our website and evaluate how our website is being used.

We do not intentionally provide Google Analytics with information such as your name, email address or telephone number for the purpose of identifying you.

Google may process information collected through Google Analytics using infrastructure located in Australia or overseas. Further information about how Google handles information can be found in Google’s own privacy documentation.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files or identifiers that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Website functionality
• Website security
• Understanding website usage
• Analytics
• Improving website performance and user experience

You can usually control or disable cookies through your internet browser settings.

If you disable cookies, some website functions may not operate as intended.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Service providers who assist us in operating our business
• Website hosting and technology providers
• Website analytics providers, including Google Analytics
• Accounting or bookkeeping service providers
• Business administration service providers
• Professional advisers where reasonably necessary
• Government agencies, regulators or law enforcement authorities where required or authorised by law
• Other parties where you have given us permission to disclose the information

We do not sell your personal information.

We will only disclose personal information for purposes that are reasonably connected with our business activities, your dealings with us, or where disclosure is required, authorised or permitted by law.

Overseas Disclosure

Some technology, hosting, analytics or other service providers used by our business may operate or process information outside Australia.

For example, Google Analytics is operated by Google and information collected through Google Analytics may be processed outside Australia.

Because third-party providers may change their infrastructure or processing locations, we may not always be able to specify every country in which information may be processed.

Where applicable privacy laws require us to take particular steps regarding overseas disclosure, we will take reasonable steps to meet those requirements.

Storage and Security of Personal Information

We take reasonable steps appropriate to the circumstances to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

The measures we use may include appropriate password protection, access controls, secure business systems and limiting access to personal information to people who reasonably need it for business purposes.

However, no method of storing or transmitting information electronically is completely secure. We cannot guarantee that information transmitted over the internet will always be completely secure.

If we become aware of a data breach involving personal information, we will assess and respond to it in accordance with any legal obligations that apply to our business.

How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Maintaining customer records
• Managing quotations and invoices
• Maintaining financial and business records
• Resolving disputes
• Meeting legal or regulatory obligations
• Protecting our legitimate business interests

When information is no longer reasonably required and there is no legal requirement to retain it, we may securely delete, destroy or de-identify it.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using:

Email: info@viablecleangroup.com.au

Phone: 1800 840 910

We may need to verify your identity before providing access to or changing personal information.

Where applicable, we will deal with access and correction requests in accordance with Australian privacy laws.

Privacy Complaints

If you believe we have handled your personal information incorrectly or have concerns about our privacy practices, please contact us first.

We will review your concern and aim to respond within a reasonable period.

Privacy Contact:
Viable Clean Group Pty Ltd
Email: info@viablecleangroup.com.au
Phone: 1800 840 910

Where applicable, if you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

Further information about privacy complaints is available from the OAIC website.

Third-Party Websites

Our website may contain links to websites operated by third parties.

Those websites have their own privacy policies and practices. We are not responsible for the privacy, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to that website.

Children’s Privacy

Our website and services are primarily intended for businesses, organisations and adults.

We do not knowingly seek to collect personal information from children through our website.

If you believe a child has provided personal information to us, please contact us so we can consider the appropriate steps.

Anonymity and Pseudonymity

Where reasonably practical, you may make a general enquiry without identifying yourself.

However, we may need identifying information where it is reasonably necessary to:

• Prepare a quotation
• Arrange a site inspection
• Provide cleaning services
• Issue an invoice
• Communicate with you about your services
• Meet a legal or business requirement

Your Consent

Where consent is required by applicable law for a particular use or disclosure of personal information, we will seek that consent where appropriate.

You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability to provide certain services or respond to certain requests.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We recommend reviewing this page periodically for the latest version.

Contact Us

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Viable Clean Group Pty Ltd
Melbourne, Victoria 3006, Australia
Email: info@viablecleangroup.com.au
Phone: 1800 840 910
Website: www.viablecleangroup.com.au